BDHHS Cancellation Policy
The business that contracts the services of BDHHS will be known as the Customer. The client is the user of the services that you have agreed to purchase.
CANCELLATION POLICY:
We have developed policies that protect our agency and the contracted interpreters in the event a cancellation takes place. Sign Language Interpreters work in scheduled segments of time. Once they are assigned to an appointed time and location, they become unavailable to be assigned anywhere else. If an appointment is cancelled with less than 48 hour notice, the company will be billed for the assignment.
It is the responsibility of the Customer to notify BDHHS if either you or your client cancels an appointment.
BAD WEATHER CANCELLATION:
BDHHS will not be responsible to listen to news media cancellation reports. BDHHS must be notified of any cancellations or postponements by the customer.
NO SHOW POLICY:
For assignments lasting up to two hours, the interpreter(s) is required to wait a minimum of 20 minutes if your client is not present at the confirmed stated time of the assignment. The customer can discharge the interpreter immediately or request that the interpreter wait until the end of the assignment for the your client to arrive.
For assignments more than two hours, the interpreter will check with the customer to find out how long to wait. Customers who would like the interpreter(s) to work whether the client is present or not, should make this clear at the time the request for interpreting is made.
TEAM INTERPRETING:
Policy information courtesy of Deaf-Hearing Communication Centre, Inc.
CANCELLATION POLICY:
We have developed policies that protect our agency and the contracted interpreters in the event a cancellation takes place. Sign Language Interpreters work in scheduled segments of time. Once they are assigned to an appointed time and location, they become unavailable to be assigned anywhere else. If an appointment is cancelled with less than 48 hour notice, the company will be billed for the assignment.
It is the responsibility of the Customer to notify BDHHS if either you or your client cancels an appointment.
- One day assignment – There is a minimum of two hours on all assignments. If BDHHS is not notified of cancellation within 48 hours, the customer will be billed for the full length of the assignment scheduled plus travel time and mileage. If the interpreter is cancelled within 48 hours of the assignment, allowing BDHHS time to cancel the interpreter, the customer will be billed for the length of the assignment minus the travel time and mileage.
- Multi-day assignments - If BDHHS is not notified of cancellation within 72 hours, then the customer will be billed for the days of service.
BAD WEATHER CANCELLATION:
BDHHS will not be responsible to listen to news media cancellation reports. BDHHS must be notified of any cancellations or postponements by the customer.
NO SHOW POLICY:
For assignments lasting up to two hours, the interpreter(s) is required to wait a minimum of 20 minutes if your client is not present at the confirmed stated time of the assignment. The customer can discharge the interpreter immediately or request that the interpreter wait until the end of the assignment for the your client to arrive.
For assignments more than two hours, the interpreter will check with the customer to find out how long to wait. Customers who would like the interpreter(s) to work whether the client is present or not, should make this clear at the time the request for interpreting is made.
TEAM INTERPRETING:
- Hearing/Hearing Team: It is BDHHS’s policy to assign two (2) interpreters to work as a team for the duration of complex assignments or those exceeding two hours.
- Deaf/Hearing Team: BDHHS uses a Deaf/Hearing team, one Deaf interpreter and one Hearing interpreter, in all legal and most mental health assignments. These are major life altering and both are a critical situations that requires a Deaf/Hearing team. Our Deaf interpreters have excellent linguistic skill in ASL and the best cultural connection to your Deaf client. In addition, certain Deaf clients require a Deaf/Hearing team due to limited language skills even in regular assignments.
- The need for a Hearing/Hearing team or a Deaf/Hearing team will be confirmed at the time a request is made.
Policy information courtesy of Deaf-Hearing Communication Centre, Inc.
